The site allows for purchase of more than one subscription. Does that mean I can purchase for members of my staff, group, or organization?

Yes. If desired, you can purchase more than one subscription for your staff, group, or organization. Bulk discounts are available. If you do purchase more than one course, you will be asked to fill in a group name upon checkout. Once you check out, you will have access to the “My Groups” link on the main navigation menu. From there, you can use the “group management” page to add or delete users, and use the “Progress reports” page to access reporting features for your group.

What is the refund policy of this site?

All sales are final once the course has been accessed.

What are the site requirements?

The site and classes are compatible with all web browsers that have been updated within the past three years. The site and courses are also available on mobile devices.

I forgot my password. What should I do?

Click the “Login” link in the top navigation, then click “Lost your password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact us at [email protected] or call us at 800-811-2420 x 103.

How do I activate my key?

To activate your key, click on the “activate key” link in the top menu. you will be taken to the key activation page. If you are an existing user, you will be able to login from there, and activate your key on the landing page. If you have not already registered, you can fill out the form, including your key, and you will be automatically enrolled, and re-directed to your “My Courses” page.

How do I access my certificate?

Once you complete your course (you must click on ALL interactive elements in the course to complete!), a button to print your certificate will automatically appear at the top of your main course page. You can also access your certificate from your “My Account” page, under the “My Courses” tab.

How do I get support?

For technical support, please start a support ticket using the “My Tickets” section of your “My Accounts” page. Please check through these FAQ’s before starting a ticket. There may be an answer to your question here!

How do I add users to my group?

First, you must login and access the “Group Management” page, in the “My Groups” navigation menu link.

When you click on the Add User button a form appears with three options: Add and invite a new user; Add a new user by sending an enrollment key; and Add an existing user (see Fig. 3).

If you select the Add and invite user option, you must correctly enter the users first name, last name, and email address to add them to a group.  Once you click the Add User button an email is sent to the user automatically. The user is added to the list of users in the group and they take up a seat in your group, and their status is set to Not Started.

If you select the Send enrollment key option, the add user form is simplified, and at this point, all you need is a valid email address for the person you want to add and you can assign them a key, take up a seat in the group and send them an invite via email.  Once that user logs in and redeems that key, they are enrolled in the group and can begin group courses.

Similarly, If you select the Add Existing User option, the add user form is simplified, and all you need is a valid email address for the person you want to add. In the case of adding an existing user, the system will check user information to validate that the address exists.  Once that is done, a key is assigned to them, the user is added to the group, an email is sent to the user, and they occupy a seat in your group with a status of Not Started.

Fig. 3. The Add User form will automatically simplify itself for cases when all you need is a valid email address.

How do I add users in bulk?

Adding Users in Bulk

Users can be also be added in bulk by clicking on the Upload Users button and uploading a CSV file. The Upload Users form has options similar to those described above, with one major difference.  When uploading a CSV file, you can choose not send an email to the list of users you are uploading (see Fig. 4 below). You might want to do this if you plan to distribute enrollment keys to your users some other way.

Upload users

Fig. 4 The Upload Users form

For the bulk upload to work properly, a CSV file formatted with the following column order and headings must be used: user_email; first_name; last_name.  CSV files that have incorrect formatting of email addresses, column names, etc will not be uploaded. You can download a sample file here:  group_management_user_upload (.CSV file, 58 bytes).

Tip: CSV files created and saved from some versions of MS Excel for Windows can sometimes add special characters that prevent the file from being uploaded.  Platforms like Google Sheets work well with the bulk upload function and tend to avoid formatting issues found with various spreadsheet programs.

How do I download group keys?

To download a full list of enrollment keys to be used for manual tracking, reporting, and distribution, simply click on the Download Keys button (see Fig. 2 above) and you will begin downloading a CSV file.  This list is the current list of unassigned keys for that group.  This list is updated when the number of seats is initially set for the group and when additional users and seats are added or removed from the Group.

How do I add additional group leaders?

How to Add Additional Group Leaders

The lower section of the Group Management page is your Group Leaders list, and this list also has buttons located above it for adding, or sometimes removing, Group Leaders.  Similar to the Enrolled Users list, the Group Leaders list displays the current Group Leaders by first name, last name, and email (see Fig. 5).

Group Leaders List - Group Management Page

Fig. 5. The Group Leaders List is where you can identify, add, or remove Group Leaders.

Adding more Group Leaders to your Group is even easier than adding users.  Click the Add Group Leader button. Fill out the first name, last name, and email address of the person you would like to add. If you enter the email address of an existing user, the form will not alter the First Name and Last Name fields of that user, but will add them as a Group Leader, and send them a welcome email. If the user you added as Group Leader is new, they will be sent an email welcoming them to the site and the Group, as outlined in the email message settings set up by your administrator.

Fig. 6. The Add Group Leader form

How do I remove users from a group?

When logged in as a Group Leader, on the Group Management page, select the users you would like to remove from the Enrolled User list, and a Remove User(s)  button will appear. Click on the Remove User(s) button. You will be prompted to confirm your action.

You can only remove group members before they have enrolled and begun the courses that are available to them in the group.  Once a learner has begun completing the courses that are available in the group, or if they have completed all of the courses and their status is set to Completed,  they can no longer be removed from the group.  If the enrolled user is also a Group Leader, then they can not be removed from a group.

How do I remove a group leader?

To remove a Group Leader, select the users you would like to remove from the Group Leaders list, and a Remove Group Leaders(s)  button will appear. Click on the Remove Group Leaders(s)button. You will be prompted to confirm your action.

Group Leaders cannot remove themselves from the Group Leaders list. This must be done by another Group Leader.

How do I use the progress reports section?

Activity Widget

Displays real-time activity. Supported activities include course completion, and section completion. Associated data such as timestamp and steps will be displayed when applicable.

You can also export course reports via the buttons at the top of the widget. These reports will include the filtered data only.

Admins will be able to view all user activity while Group Leaders can only view activity of users who are in their group(s).

Note: the number of items shown per page is dependent on the pagination in the ProPanel Reporting widget (see below for more information).


Reporting Widget

A widget that enables you to filter by course, user, and/or group. You can use any combination of these filters to narrow down your results. Below are some examples.

User Filter > Select a user > Select a progress status
This generates a list of courses in which that specific user is enrolled, along with progress statistics for those courses.

Course Filter > Select a course > Select a progress status
This generates a list of users enrolled in the selected course, along with progress statistics for each user.

Group Filter > Select a group > Select a progress status
This generates a list of users in the selected group, along with progress statistics for each user.

Additional Options

  • Email lets you communicate with the users selected in the Filters section.
  • Pagination will control the output of both lists in the Reporting widget as well as the Activity widget.

Chart Widget

Once the ProPanel Reporting Widget is set to filter by group, course, or user, you will notice two charts appear.

On the left is the overall Progress Distribution chart. This will show user or course distribution between “Not started”, “In Progress”, and “Completed” course statuses.

On the right is a breakdown of all users or courses that are “In Progress” in the selected filter (In Progress Breakdown). By default, the in progress will be distributed in 20% increments (20, 40, 60, 80, and 100). These increments along with many other items can be changed using the filters discussed in the Developer section below.


How do I add more seats to my subscription?

Currently, you are unable to add seats to a subscription via the front-end groups management pages. We are working with our vendors on a solution for this. In the meantime, drop us a line, or call us at 800-811-2420, and we will be happy to add more seats to your subscriptions from the admin back-end.