How do I activate my key?

To activate your key, sign into your account, and click “Activate Key” at the top of the page. Type your key into the yellow box next to “Enter Key”, then click “Activate Key” at the bottom of the page. If you see an error notice stating “Key must have 9 characters (letters and numbers)” check for spaces before and after the key. Once you have activated your key, you can access your course by clicking the “My Courses” at the top of the page. If you are experiencing any issues, the Service Center is available to assist learners with technical support issues Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time (ET). You can use the form located on the Contact Us page or send an email to support@tridentshield.net and our Service Center will reply during our business hours.

What is the refund policy of this site?

All sales are final once the course has been accessed.

What are the site requirements?

The site and classes are compatible with all web browsers that have been updated within the past three years. The site and courses are also available on mobile devices.

I forgot my password. What should I do?

Click the “Login” link in the top navigation, then click “Lost your password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, then contact the Service Center.

How do I access the Survey and claim my Certificate?

After completing all of the elements in the course, you will be asked to complete a brief survey about the course. To access the survey, exit the completed course to return to the My Courses page. There will now be a link to Access Certificate. Clicking that link will begin the survey and credit claiming process.  Your certificate will be available upon completing the survey. You can log in to reprint the certificate at any time, as well as access and review the course as often as you like during your access period.

How long do I have access to my course?

You have access to your course for 365 days after course activation.

The site allows for purchase of more than one course. Does that mean I can purchase for members of my staff, group, or organization?

Yes. If desired, you can purchase more than one course for your staff, group, or organization. If you do purchase more than one course, your receipt will contain an equivalent number of unique key codes that you can issue to your intended parties, who would then simply go to the site, register, and activate the key to access the course. Note that if you as the purchaser do NOT wish to take the course yourself, please be certain to disallow auto-enroll during the purchase process.